Emotional Intelligence
Some executives are better at budgets, analysis, research; the logical stuff. Some, on the other hand, are better at relating to people, motivating their team, gaining an understanding of how customers might think. Of course, some people believe themselves to be good at both skill sets but if you ever think you could improve on the second then think positive because the concept of emotional intelligence might just be of help.
There has been research on emotional intelligence – often referred to as EQ to distinguish it from the more academic-related IQ – throughout the twentieth century and into the twenty-first, but the book that popularised the idea in business circles was Daniel Goleman’s Emotional Intelligence in 1995. Increasingly it has been incorporated into training and coaching practices.
The basic message of Goleman’s work was that success is strongly influenced by personal qualities such as perseverance, self-control and the ability to get along with other people.
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